Equality Impact Assessment
This means that public bodies must think about the impact any new policy will have on their compliance with the Equality Act. If during the assessment, any changes are identified that affect equality, these must be addressed and altered. Please see the Equality and Human Rights Commission (EHRC) website: www.equalityhumanrights.com/scotland
The Scottish Government website has more information www.scotland.gov.uk search for Equality Impact Assessment.
Continuing Professional Development (CPD)
Most professions (including medical, legal etc.) operate Continuing Professional Development schemes. Professionals continue to update their skills and knowledge. In some cases there is a target number of CPD points which professionals can earn each year. Deaf Awareness courses and other means of acquiring knowledge relating to deaf customers or clients can be considered for CPD points.
Quality Measurement Framework
The Scottish Government’s Better Health, Better Care Action Plan (2007) made a series of commitments to improve the health of everyone in Scotland and to improve the quality of healthcare and a healthcare experience. In order to measure and report progress in relation to this plan NHS Scotland has prepared a list of Quality Outcome Measures. For more information, visit the Scottish Government website www.scotland.gov.uk and search for quality measurement.
A service provider is any organisation that provides goods, facilities or services to the public, whether paid for or free. Service providers can be public sector bodies such as government and local authorities; private sector bodies such as high street banks; they can also be voluntary and community sector organisations.
Examples of local authority services include education, social care and libraries.
Private sector services include high street banking, law firms and other businesses run for profit.
Voluntary and community services include charities and religious organisations.