We believe that transport infrastructure should be fully accessible for deaf people and that due regard should be given to the safety of deaf travellers. Planners of transport infrastructures should fully consider the needs of deaf people.
Scottish Council on Deafness recommends:
1. Equality Impact Assessments1 should be carried out to ensure that the needs of deaf people are included in all transport systems.
2. Information about road closures should be available in British Sign Language (BSL) as well as publicised online and in the media. Deaf people should be able to register with an agency such as Traffic Scotland to receive information about road closures via SMS or SatNav equipment.
3. Media information campaigns should be fully accessible with captions and BSL.
4. Radio announcements regarding motorway accidents and other incidents should also be provided on road traffic websites and other sources such as mobile phone apps.
5. During road works or when building new roads any mobile number provided to contact free breakdown services, should be accessible for text messages from deaf people.
6. Breakdown services should have an alternative means of contacting them – SMS as well as a telephone/mobile number. Where call centres are used, consideration should be given to using online interpreters and webcams so that Deaf BSL users can contact the service and also having a contact system such as TexBox2 so that people who are deafened can make contact. www.texbox.co.uk
7. Breakdown service staff should receive accredited deaf awareness and communication skills training. All breakdown recovery vehicles should have technology fitted which the staff member can use to communicate with the deaf motorist.
8. Traffic police receive deaf awareness and communication skills training and their cars are fitted with the technology that the police can use to communicate
with the deaf motorist. 9. Motorway telephones should have a visual online service for Deaf BSL users or a textphone for deafened people to use.