Inclusive Communication and Accessible Information
Communication is a two way process. It is how we understand others and express ourselves. Inclusive communication goes further and includes a mutual respect and equal access. It is about a change in attitude in society, in government, in business, where we work, spend our leisure time and live our lives.
Inclusive communication is about asking what your employees and your customers need to understand the messages that you want to give; and thinking about how best to meet these needs with the assets you have access to.
Accessible information is a tool to help make Inclusive Communication happen.
- Know the difference between Inclusive Communication and Accessible Information
- Learn how to meet the language/communication support needs of your employees and customers
- Start to develop your own toolkit to meet the language/communication support needs of your employees and customers.
Mandy Reid has worked with people with language or communication support needs for 37 years and has been with SCoD for more than 10 years. Her role was policy and research and she has a special interest in inclusive communication.
Dr Hazel McFarlane is the Sensory Lead Officer for North Lanarkshire, based in Voluntary Action North Lanarkshire. She is a disability researcher and activist who has worked in and alongside the Third Sector for 22 years. She continues to publish book chapters and journal articles related to disability issues.