• When you contact us by letter, fax or e-mail, we will reply within 5 working days of the date we receive it

• If we cannot deal with your letter fully within 5 working days of receiving it, we will tell you why and let you know how long it will be before we can give you a full answer

• When you contact us by a video letter, we will reply in the same format

• You can get our email address and fax number in our contact section

When you visit us:

• When you visit us our staff will always greet you in a friendly and professional way

• If you have an appointment we will see you on time

• If you do not have an appointment an available staff member will see you

• If you ask for your meeting to be private we will use a private meeting room if we can
  
  

If we visit you:

• Whenever we can, we will arrange the date with you before the visit and let you know when we will arrive

• We will let you know if equipment and communication services for our talk, presentation or meeting need to be arranged

• We will bring leaflets and other material. Please let us know how many people will be present

When attending our meetings or events:

• We aim to advertise public meetings and events in advance and as widely as possible

• We aim to have the meeting or event in an accessible venue where there is adequate lighting and minimal background noise and which is equipped with a working induction loop

• We aim to provide full communication services as required

• We aim to have meeting papers sent to participants in advance

• How you can help us to improve our service

• We welcome your comments on the service we provide

• We will use them to help us to improve the service

• If you think we can do something better, please let us know so that we can put it right