People - members and non-members alike - are at the centre of what we do.

We will:

• make sure you get the information and advice you seek, when you need it
  
  
• make our services easy for you to use
  
  
• work with other organisations to give you the best service
  
  
• continue to make improvements to the services

Our responsibilities

We will:

• treat you with respect
  
  
• treat you as an individual
  
  
• be fair, helpful and easy to talk to
  
  
• listen to what you have to say
  
  
• keep what you say to us confidential