We have a complaints procedure, which is easy to use

You can make a complaint in the way that suits you: by phone, in person, by post, email, fax, video letter

If you complain, we will acknowledge your complaint within 28 working days of receiving it

If we cannot deal fully with your complaint within four weeks of receiving it, we will tell you why

We will tell you if there is anything you need to do and when you can expect a full reply in your preferred format

Feedback forms

Customer feedback forms can be requested directly from SCoD