Our charter is our commitment to you

Charter overview: eight specific sections

• Our service
  
  
• Information & advice
  
  
• When you: phone, write, visit or attend our meetings/events
  
  
• When we: write or visit you
  
  
• Help us to improve our service
  
  
• Checking the quality of the service we provide
  
  
• Making a complaint and feedback forms
  
  
• More about the charter